Prestige Casino
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At your first withdrawal

Before the first payout: Prestige Casino verification, done once

On the day you open an account we may ask, and before the first withdrawal our licence requires it; the check takes up to 23 hours.

Start verification now
Six lines in all

The details that clear your payout

By the end you will know who runs the check, under what licence and how long it runs.

Who checks

Prestige Casino N.V.

Licence held

Gaming Control Board Curaçao, OGL/2014/2813/128

Time needed

23 hours

Must be done

Before the first withdrawal

Questions

[email protected]

Minimum age

18+
First-time pass
1

A scan that clears

At the upload screen, photograph your photo ID flat on a dark surface, with all four corners visible and no glare across the text.

2

Name and address in line

By the second upload, you add proof of address: a bill or bank statement showing your name and address exactly as registered.

3

Card matched, no delay

When the card screen appears, send a picture of the card used showing the first six and last four digits, with the middle and security code covered.

4

Watch your inbox

Once all files are in, the review runs in the background, up to 23 hours; a source of funds question is routine licence work, not an accusation.

Fewer retakes

Everything the reviewer needs to see

Keep this list open the moment the verification e-mail arrives, so each file goes out complete.

Photo ID
who you are
All four corners, no glare
Proof of address
where you live
Your name and address, clearly legible
Payment card image
the card in your name
First six and last four digits
Selfie with photo ID
that the ID is yours
Your face and the ID, both sharp
Fewer pauses at payout
1

The age line at sign-up

Signing up is where the age line is confirmed: a photo ID shows you are 18 or over, and the licence requires that before the account goes further.

2

Why does my payout sit waiting?

Cashing out for the first time brings the fullest review, because the licence demands identity, address and payment card images before money leaves the account.

3

A bigger limit, a fresh look

Setting a higher deposit limit signals a change in how you play, so the licence asks for identity papers to be checked again at that point.

Five papers to know

Routine paper, ordinary customer

Under the Gaming Control Board Curaçao licence OGL/2014/2813/128, the casino must know where deposited money originates. This is a routine AML step that falls on every licensed operator, and it is never a suggestion that you have done anything wrong.

Depending on your situation, the reviewer may ask for one or more of the following documents:

  • Recent payslips from your employer
  • Bank statements covering recent months
  • A tax notice or assessment
  • Proof of a pension or benefit
  • Documents for the sale of an asset
Rejection reasons

Turn a return into a pass

Worth reading when a review has already come back to you with a document refused.

Why is the picture refused?

A photograph taken at an angle or cropped at the edge leaves the reviewer unable to read the details, so the file is sent back. Lay the document flat in daylight; Keep all four corners inside the frame

Is my address paper too old?

An address paper from long ago no longer proves where you live today, so a current one is requested in its place. Use a paper issued in the last few months; Choose a utility bill or a bank letter

Send the current version

A document past its expiry date counts as void for identity purposes, whatever it shows, and cannot be accepted. Check the expiry before you scan; Send the current version instead

Why do the details differ?

Names spelled differently or an address that has moved on since registration flag a mismatch the reviewer must resolve before approval. Match the spelling shown on the document; Update the account details first
At your first payout

Will I need to verify again later?

01Will I have to send my documents in again another time?+
Usually not. Once the identity on your file is confirmed, that record stands, and a second upload is not part of normal play. A fresh copy is asked for only if the details on file no longer match, or if a later check requires something the earlier file did not hold.
02When does the casino actually ask to see my documents?+
At the latest, before your first withdrawal leaves. The trigger can come sooner: registration and the first deposit are both moments when a request may appear, and the licence allows it there. Treat a pending request as part of the account rather than as a surprise at payout.
03Is it safe sending my passport and bank card through the site?+
Files travel under TLS 1.3 encryption, and only the team handling your review opens them. Card images are looked at only to confirm the name and the last digits, so middle numbers may be covered. Data is held under the licence held by Prestige Casino N.V., numbered OGL/2014/2813/128.
04How long does the verification check take once I have sent everything?+
Around 23 hours is the usual span from a complete submission to a decision. A clear scan of each document is what keeps it inside that window. If something is unreadable, the clock pauses until a better copy arrives.
05Can I upload the documents from my phone instead of a computer?+
Yes. The upload works the same from a phone camera as from a desktop, and a picture taken in daylight is usually enough. Keep the whole edge of the document inside the frame and avoid a flash bouncing off the surface.